Hello Fortune Casino - Вывод средств игроком задерживается.

I requested a payout of €1000 on February 1st, 2026, and still haven't received it. Despite writing to them every day, I always get the same excuses. Their maximum processing time, according to their terms and conditions, is 7.21 days, minus holidays and weekends, which is 34 days. Regards, Moses

Habe am 1.2.2026 eine Auszahlung von 1000 Euro in Auftrag gegeben, und immer noch nicht erhalten trotz jeden Tag anschreiben bekomme ich immer die gleiche ausreden und dabei sind denn ihr maximal Bearbeitungs zeit um die laut ihrer AGB 7/21 tage sind abzüglich Feiertage und Wochenende dabei sind 34tage um .lg Moses

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina