HeroSpin Casino - Вывод средств игроками из турнира задерживается.

Hello,

My withdrawals have been stuck for over two weeks now. I played casino and sports and have made previous withdrawals but suddenly they stopped paying. Live chat can't tell me the reason for the delay and neither can my vip manager. I haven't used any bonuses and KYC is not required. I need help getting answers from the casino.

Hei,

Minun nostoni ovat olleet jumissa nyt yli kaksi viikkoa. Pelasin kasinoa sekä urheilua ja olen tehnyt aikaisempia nostoja mutta yhtäkkiä he lopettivat maksamisen. Live chat ei osaa kertoa syytä viivstykselle eikä myöskään vip managerini. En ole käyttänyt bonuksia eikä KYC vaadita. Tarvitsisin apua saadakseni kasinolta vastauksia.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Lassi,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
• Which payment method have you opted for to withdraw your winnings? Was it the same one you used in the past?
• How many pending withdrawal requests do you currently have?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

The last one took maybe 5 days which is also more than their promised 3 business day processing time. The last successful withdrawal was made on 19.03. 3 withdrawals are still pending. Support is of no help. This cannot happen. Can you contact the casino. Transfer history attached.

Viimeksi kesti ehkä 5 päivää mikä on sekin yli heidän lupaaman 3 arkipäivän käsittely ajan. Viimeisin onnistunut nosto on tehty 19.03. 3 nostoa odottaa edelleen. Tuesta ei ole mitään apua. Ei tälläistä voi tapahtua Voitteko ottaa yhteyttä kasinoon . Siirto historia liitetty.

Hello,

Now I can't even lift anymore. What's going on here?

Hei,

Nyt en pysty edes enää nostamaan. Mitä täällä tapahtuu?

Thank you very much for your reply, Lassi. When was the last time you contacted the casino regarding this issue? Could you please forward all relevant correspondence between you and the casino to [email protected]? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.