IceBet Casino - Вывод средств игрока задерживается из-за дополнительного проверочного депозита.

Complaint Body:

Username on IceBet.cc: [email protected]

Date of Incident: April 30, 2025

I registered and played on IceBet.cc, and after accumulating winnings, I attempted to withdraw my funds. To my surprise, the platform demanded a $50 deposit for "verification" before allowing the withdrawal.

This is highly suspicious and goes against fair gaming practices. I have already completed identity verification (KYC) using proper documentation, yet they are insisting on an additional payment to process my withdrawal.

This appears to be a scam tactic aimed at extracting more money from users after they have deposited and played. I am now unable to access my own winnings.

I am requesting the following:

That IceBet.cc immediately processes my withdrawal without any further deposit,

That a formal investigation be initiated regarding their withdrawal practices,

That this complaint be made public to protect other players from similar treatment.

I am prepared to share screenshots and any required details upon request.

Thank you.

Dear ujwal007,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Do I understand correctly that you have made at least one deposit into your casino account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear ujwal007,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru