Impressario Casino - Депозит игрока отсутствует и не подлежит возврату.

My deposit wasn't credited or returned to my account. The casino says it was lost because it wasn't the exact amount I requested, and then the invoice says it's non-refundable because the fee is higher, so it's not refundable. Can you please help me, or what do you think? Is that fair?

mi deposito no se acredito ni regreso ami cuenta el casino dice que se perdio porque no fue la cantidad exacta que pedi y luego el invoice dice que no es refundable porque el fee es mas entonces no es reembolsable si porfavor me pueden ayudar o que piensan ustedes es justo eso?

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Dear vista760,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your deposit.

To better understand the circumstances of your case, could you please clarify the following:

• Did you use a cryptocurrency wallet to make this deposit to the casino?
• Have you made any previous successful deposits to this casino using the same payment method or wallet?
• Have you been actively playing at this casino for some time, or was this one of your first deposits there?
• Could you also please provide proof of the missing deposit, showing the amount, date, and transaction details?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.