Instant Casino - Средства игрока задерживаются после аннулирования аккаунта.

I had an Instant Casino account and cancelled it due to them being dodgey as hell. A few weeks later I accidentally sent 1.5LTC to the cancelled Instant casino LTC address.

I immediately (2nd September) emailed them, outlined what happened, including transaction ID.

They initially emailed me back saying its impossible to deposit into a cancelled account (a complete lie). Then they said they were looking into it, they then requested photos of me holding my ID. Then they have continually said the following over the past 2-3weeks:

We are looking into the matter

We are reviewing your case

We are processing your case

Please be patient as we have a large amount of transactions

etc etc

All bullshit delaying tactics.

I understand that its not a lot of money...but it is to me. And there is no reason for these assholes to keep it since it was never even meant to go to them in the 1st place.

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Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Instant Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please specify when exactly you closed your account and for what reason?  
• Did you pass the verification before your account was closed?  
• When did you last communicate with the casino? Did it confirm that they were going to refund you the money?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

I closed it due to winning bugger all, and upon investigation found that all of their games RTP was around 4% lower than nearly every other Casino.

I can't remember if I passed verification before I closed it, but they asked for those details and I supplied all the verification details to them, and they have since said that they don't require anything else from my side.

They have confirmed that they will process the return, but its now been 3 weeks and they just keep saying they need more time, which makes no sense

Thank you very much for your reply! Do you have any updates from the casino? Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Maralaken,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Natalia