Instant Casino - Вывод средств игроком задерживается из-за проблем с верификацией аккаунта.

I have been trying to withdraw €640from InstantCasino.com for more than two weeks.

I have fully completed KYC verification for my own payment methods, but the casino keeps asking for documents related to old cards that I no longer possess and for third-party cards that are not mine.

They refuse to escalate the case to a compliance manager and send repeated automated responses. The licensing authority listed on their website (Anjouan Offshore Finance Authority) is unreachable, with all emails bouncing back as non-existent.

This looks like a deliberate attempt to delay or avoid paying a legitimate withdrawal.

I am available to provide:

all my personal ID documents

proof of my active payment methods

screenshots of the entire conversation

I request assistance in resolving this dispute and receiving my funds.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Instant Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please clarify when you made the deposits related to the old card you no longer used?
• Have you made deposits to the casino using cards that don't belong to you?

Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for your reply.

Regarding your questions:

The deposits made with the old card were done a very long time ago, before I changed my bank card. I no longer have access to that card because it was replaced and is no longer active.

I have not used any cards that belong to other people for gambling purposes. All the deposits I made were with cards that were in my possession at the time. The only active cards I currently use are my personal cards ending in [removed by Casino.Guru admin], and I have already provided full verification for them.

The casino is requesting documents for old cards that no longer exist, and for which the bank cannot issue any additional documentation. This makes it impossible for me to comply with their demands, even though I have fully verified my identity and my personal payment methods.

I hope this clarifies the situation, and I appreciate your assistance.

Best regards,

Thanks for your reply.

Could you please specify the date of the deposits made by the old cards? Were these deposits made this year?

Could you please specify which bank issued these old cards?

Did you learn that your bank is unable to provide the documents about the issuing of the cards from the bank itself? Would you be able to share the relevant communication from you and the bank?

Send the information to my email at [email protected]

Dear Heracleslvl,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru