IviBet Casino - Запрос игрока на вывод средств задерживается.

Good evening, since last night I have been struggling with a withdrawal request of 450 euros. My documents were approved in 2023 and all the cards I have used have now been approved, but my request is being rejected because they are asking for proof of a payment made on the 26th with the same card that was approved. I find it unreasonable to be required to provide proof of a payment that is already under my name. However, after much effort, I managed to obtain the proof and uploaded it an hour ago. Let's see if it will be approved.

Buonasera, e da ieri sera che combatto per una richiesta di prelievo di 450 euro mi e stato approvato i documenti il 2023 tutte le carte che sono state utilizzate ora sono state approvate però mi viene rifiutato perché mi chiedono una prova di un pagamento effettuato il 26 con la stessa carta che mi e stata approvata quindi io la vedo inutile come cosa che mi venga richiesto una prova del pagamento che già risulta a nome mio, anche se dopo tanto sono riuscito ad avere la prova e ho caricato 1 ora fa e vediamo se verrà approvata.

Hello Alex1777,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IviBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good morning, the problem has been solved, I finally managed to withdraw, thanks.

Buongiorno,il problema e stato risolto alla fine sono riuscito a prelevare, grazie.

Dear Alex1777, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru