iWild Casino - Вывод средств игрока задерживается, а доступ к счету ограничивается.

I have had 2 active withdrawals for more than 5 days. They are saying that their withdrawal time is up to 72hr, but they are not obeying that. Additionally, the site has been down for 3 days already without any explanations and I can’t even access my account to see if the money is still there. Avoid this casino. The second I get my money I will close the account and never come back

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

The site has been "under maintenance" since Friday. No explanation as to when the site will be back up, just saying "witjdrawals currently on hold". Please investigate this ASAP!!!

They have been under "maintenance" for 5 days already!!! This is something I have never seen and it is super shady. Please investigate this ASAP!! There is still no update as to when the site will be back up or when I am getting my withdrawals!!

Thanks for your reply.

The website has been available since Friday, according to available information from our community members.

• Could you please advise what is the status of your payout currently?
• Has the casino addressed your concerns?

Looking forward to your reply.

Dear Miki24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru