iWild Casino - Вывод средств игроками задерживается.

Long processing times and limit to withdrawing.

Hi iWild,

Im submitting this complaint due to long withdrawal times and processing.

I have submitted 3 withdrawals dating from July 13,14,15 all three being 700 each and still have pending approval notification.

Current still have winnings unable to send for approval since the processing has not been done.

I have completed all the KYC requirements and have been in contact multiple times regarding these withdrawals but have just been given reasons that are not valid. I previously put in 2 requests during july 13 and had received one payment, but the other one has been pending for days. I do not understand why one withdrawal was processed but not the other? I also do not understand why it is taking so long when all the verification has been complete which also took days to do.

Please see to this problem as it has been the most frustrating.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with iWild Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas,

Yes I am able to access my account, no the current winnings I got were not from bonuses and yes I will send screen shots of the communication through the email. Thank you for assisting during this time. I just do not understand why these withdrawals are taking so long, and only sent one at a time, 2 times in a week.

Thanks for your patience and the information provided.

Has the casino processed the remaining payouts to you since your last post?

Please let me know.

Dear acab12345,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru