IZZI Casino - Учетная запись игрока закрыта, что приводит к конфискации выигрыша.

I am an old player at IzziCasino, VIP account, fully verified, I have already bet thousands of reais, I have also received high prizes, I have won tournaments and everything else, it happens that on Friday April 17, I entered the platform and checked the hot games of the last hours and also live winners with games paying a lot, I entered the games and got big winnings, nothing different from normal, I requested some withdrawals and they were pending, after that on saturday i went to access and could no longer log in to my account, i insistently contacted the chat for clarification and they simply said that the payment sector was doing an extra analysis, without further details or deadlines, until on sunday support replied that my account had been blocked for suspicion and would not give more data, i kept asking for clarification, i sent an email and they replied that it was under analysis. I contacted the chat and they said it was a technical problem with the provider "amatic" and they canceled all my winnings and there was nothing I could do.

It's not fair for a player like me to simply lose out because of a "supposed provider error", because at no point did they mention analyzing the provider or anything like that, they simply blocked my access and took my winnings.

This calls into question IzziCasino's credibility in dealing with a customer like me in this way.

I didn't just win at Amatic and if it was a one-off problem they could have at least contacted me and been transparent.

I always took care of everything, I didn't do anything wrong and at no time did they show any transparency in saying that it was a mistake on the part of the provider, so I don't think it's fair for them to just disappear and cancel my winnings, that's not the right thing to do.

I have proof of the balances and withdrawals that have been annulled.

Sou um jogador antigo no IzziCasino, conta VIP, totalmente verificada, já apostei milhares de reais, também já recebi premios altos, ganhei torneios e tudo mais, ocorre que na sexta-feira 17 de abril, entrei na plataforma e verifiquei os jogos quentes das ultimas horas e também vencedores ao vivo com jogos pagando bastante, entrei nos jogos e obtive grandes ganhos, nada diferente do normal, solicitei algumas retiradas e ficaram pendentes, após isso no sabado fui acessar e nao consegui mais logar na minha conta, insistentemente em contato com o chat para um esclarecimento e simplesmente diziam que o setor de pagamentos estava fazendo uma analise extra, sem mais detalhes nem prazos, até que no domingo o suporte respondeu que minha conta havia sido bloqueada por suspeita e não daria mais dados, permaneci solicitando esclarecimentos, enviei email e responderam que estava em análise. até que dia 21 de abril consegui logar na minha conta e verifiquei que meus fundos sumiram, entrei em contato com o chat e disseram que foi um problema técnico do provedor "amatic" e anularam todos meus ganhos e não tinha o que fazer.

Não é justo tal jogador como eu simplesmente ficar no prejuízo por um "suposto erro do provedor", pois em nenhum momento eles mencionaram análise do provedor ou algo assim, eles simplesmente me bloquearam acesso e sumiram com meus ganhos.

isso coloca em questão a credibilidade da IzziCasino tratar dessa maneira com um cliente como sou.

Não tive só ganhos na Amatic e se fosse problema pontual eles poderiam no mínimo terem me contatado e serem transparentes.

Sempre me prontifiquei em tudo, não fiz nada errado e em nenhum momento eles apresentaram transparencia em dizer que foi um erro do provedor, portanto não acho justo simplesmente sumirem e anularem meus ganhos, isso não é um procedimento correto a ser adotado.

Tenho comprovado os saldos e as retiradas que foram anuladas.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you noticed any unusual behaviour while playing Amatic games, such as no losing bets, unusually high wins, or an unusually high frequency of bonus features?
• Which game did you play to accumulate your high winnings?
• Have you experienced any similar issues at this casino before?
• Has the casino adjusted your balance to the amount you had before you started playing the game where the glitch allegedly occurred?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika