JackpotGuru Casino - Аккаунт игрока заблокирован.

This casino is a fraud. After verification they forfeited all my balance saying I have done fraud. When I asked them what fraud have I done they said we can't tell this as black cat has the authority to forfeit all the money .

I even said just to return the deposit amount . They denied. They are simply fraud and don't have capacity to pay the winnings . If I have done fraud how could my account got verified.

It means they don't have the capacity to process the winnings .

Dear Harsheet99,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus, please? Do I understand correctly that the casino has not specified which rule you breached?

Would you be so kind as to send me all the relevant communication between you and the casino so we can gather as much information as possible? My email address is [email protected].

Looking forward to hearing from you.

Best regards,

Kristina

I didn't claimed any bonus . It was my actual winnings.

They said I have used same phone number on 2 accounts. But how is it possible . I have only 1 id proof .why will i use the same number on 2 accounts. An executive named Simon, he simply said as per the black cat we can forfeit all the money.

Thank you for your reply, Harsheet99. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Dear Harsheet99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.