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Hi I got a win 4000 with bonus after wagering I withdrew this amount as there is nothing stated in the bonus terms and conditions saying there is a maximum limit on bonus withdrawal amounts, and they cancelled it and gave me $2720 to withdrawal although still there’s nothing in bonus terms and conditions saying that there’s a maximum withdrawal on deposited bonus, support told me that all the bonuses have different requirements according to our terms and conditions. In case the max win rule is broken and you are not able to get the whole amount which is ridiculous because I believe it should be clearly stated as this avoids a lot of people depositing with bonus either in the bonus terms and conditions or in the bonus you are depositing with as i would not use bonus if I knew it had a maximum withdrawal

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Dear HSkeen5789,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the Bonus T&Cs, and I found this:

The maximum win is limited to 10x the bonus amount, unless otherwise stated in the bonus offer. It means that the maximum win of a deposit bonus is calculated as the bonus money the player receives multiplied by a maximum win coefficient (x10 by default). The maximum winnings from deposit Free Spins cannot exceed x10 of the bonus amount received as a result of the Free Spins play.

To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please clarify how much you deposited in order to activate this bonus offer?
• Additionally, if there is any other relevant communication between you and the casino, please forward it to [email protected], or you may post it here.

Thank you in advance for your reply.

Best regards,

Kristina

Dear HSkeen5789,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru