Jet4bet Casino - Вывод игрока был отложен.

Hello,

I am submitting a complaint regarding Jet4Bet Casino because my withdrawal of AUD $4,600 has been blocked despite me completing all requested verifications.

Here is the full situation:

I deposited around AUD $350 using my credit card and played normally.

I won a total balance of AUD $4,600 and attempted to withdraw it.

My withdrawal was declined multiple times without a clear explanation.

I contacted support and was told that all my documents had been approved.

The next day, another support agent contradicted the previous information and asked me to upload 3 months of payslips with my employer’s name and ABN visible.

This is a highly unusual and inappropriate request, as no legitimate licensed casino asks for payslips to verify a customer’s identity or account.

Still, I provided the documents to comply with their request.

After uploading the payslips, I was told that my case would be "escalated to another department" and that I needed to wait indefinitely.

Until now, no withdrawal has been approved, no timeline has been given, and I have only received generic responses from their support.

This behavior is concerning because:

My KYC was already confirmed

My withdrawal keeps getting delayed without reason

The casino is requesting documents not normally required

Support gives contradictory information

No legitimate explanation for the blocked withdrawal was provided

I am requesting CasinoGuru’s assistance to resolve this issue and help me receive my AUD $4,600 withdrawal, as I have followed every instruction the casino provided and submitted all documents they asked for.

Thank you for your support.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Jet4bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you previously withdrawn winnings from the casino?
• Did you achieve your current balance with the help of a bonus?
• Could you please explain when you provided the documents you referred to in your first post?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for getting back to me.

Here are the answers to your questions:

Have I previously withdrawn winnings from the casino?

No, this is my first time trying to withdraw from Jet4bet.

Did I achieve my current balance with the help of a bonus?

No. My balance was achieved with my own deposits, without using any bonus or promotional credit.

When did I provide the documents?

I submitted all requested documents on the same day the casino asked for verification. They confirmed receiving them, but since then I have not been able to complete the withdrawal.

I appreciate your help with this issue and hope we can resolve it soon.

Best regards,

Felipe ****

Hello Tomas,

I would like to provide additional evidence regarding my withdrawal issue.

Below I am attaching all the rejection emails I received from Jet4Bet, where they repeatedly cancel my withdrawal request with new, unusual and contradictory reasons.

These reasons do not match standard KYC procedures and seem to be used only to delay or avoid paying legitimate withdrawals.

I hope these documents help clarify the situation.

Thank you again for your assistance.

Thanks for your reply.

• Was the 350 UAD your only deposit in the online casino? How much did you deposit overall in this online casino?
• How did you explain the transfers incoming from multiple individuals to the casino?

Looking forward to your reply.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear FelipeB,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas