Kent Casino - Игрок заявляет о задержке выплат.

Casino rep added me offering a promotion of which i used. One i signed up and won through there obviously fake *altered rtp games, i was then asked to deposit 225 gbp before i could withdraw. The withdrawal is stuck in processing and obviously is part of the scam. I dont think this casino should be on this website as a trusted casino with its fake reviews.

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Dear Fr33ze,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Im being asked to submt additional payments from my external bank account to meet commission requirements. I won a sifnificant amount and am being told i cannot withdraw until i make another payment. I'm not sure whether to proceed with making another risky deposit. Im really quite confused

Update: ive managed to find out i was targetted by a fake version of Kent.casino.

I was unaware of this. The fake casino addresses are kentcasino.cc and kentcasino.com

I was offered promotions through there rep on telegram asking me to desposit. So im fairly certain im being asked to make another fake deposit. Im really confused and lost. Wish these scammers would go away

Hello!

Thank you for bringing this matter to our attention.

We are sorry that you have encountered this situation.

First of all, we would like to clarify that the official Kent Casino project never initiates contact with players by sending unsolicited messages or offering promotions through private messages. Additionally, the official project never requires players to make additional deposits, pay commissions, taxes, or any other fees in order to withdraw winnings. Any such requests are a clear indication of a fraudulent resource.

Based on the information you provided, it appears that you interacted with a third-party website impersonating our project.

We have also checked the information available to us and found no deposit requests corresponding to the payment you described. This further confirms that the transaction was not initiated through the official Kent Casino platform.

We strongly recommend that you immediately stop interacting with the fraudulent website and do not make any further payments. For your security, we also recommend changing the passwords for your email account and any other accounts where the same credentials may have been used, as they could have been compromised.

We have already sent you an email containing the official access information and requested additional details that may help us investigate the fraudulent resource. Please review it and reply at your earliest convenience.

Kind regards,

Kent Casino Team

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Fr33ze,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla