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Good evening, since 30/3/26 I have requested a withdrawal of €350.

I have contacted the chat repeatedly about withdrawing my money. They keep telling me that my withdrawal will take up to three business days. They explain to me that my account is secure and that no verification is needed and the money has not yet been transferred to my bank account. The fourth business day has arrived and they keep writing the same things to me in the chat. If you could please give me a solution because this is a violation of the rule for up to three days that is stated in the policy. Why is this happening?

Thank you very much

Καλησπέρα σας από τις 30/3/26 έχω αιτηθεί μια ανάληψη του ποσού 350€

Έχω επικοινωνήσει επανηλημενα με το chat για την ανάληψη χρημάτων μου μου λένε συνέχεια πως σε 3εργασιμες ημέρες θα έως τρεις εργάσιμες θα γίνει η ανάληψη μου μου εξηγούν ότι ο λογαριασμός μου είναι ασφαλής και ότι δεν χρειάζεται καμία επαλήθευση και τα χρήματα δεν μου έχουν μεταφερθεί ακόμη στον τραπεζικό μου λογαριασμό έχει φτάσει η τέταρτη εργάσιμη μέρα και συνεχώς μου γράφουν στο chat τα ίδια πράγματα.Αν θα μπορούσατε παρακαλώ να μου δώσετε μια λύση γιατί αυτό είναι παράβαση κανόνα για έως τρεις ημέρες που αναγράφεται μέσα για ποιο λόγο συμβαίνει αυτό;

Ευχαριστώ πολύ

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Dear Teni,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Good evening, a week has passed but unfortunately my withdrawal is still pending. They keep telling me the same thing in the chat that they are sorry for the delay and that the money is safe and that the withdrawal will be made as soon as possible and the days go by without any progress. What is happening is unacceptable while the regulations state that withdrawals must be made within three days. I am really annoyed with this issue if you can give me a solution.

Thank you very much

Καλησπέρα σας έχει περάσει μια εβ ομάδα αλλά δυστυχώς η ανάληψη μου εκρεμμει ακόμη Συνεχώς στο chat μου λένε τα ίδια ότι λυπόμαστε για την καθυστέρηση και ότι τα χρήματα είναι ασφαλή και ότι η ανάληψη θα γίνει το συντομότερο δυνατόν και οι μέρες περνάνε χωρίς καμία εξέλιξη απαράδεκτο αυτό που γίνεται ενώ ο κανονισμός γράφει εντός τριών ημερών να γίνονται οι αναλήψεις .Έχω αγανακτήσει πραγματικά με αυτό το θέμα αν μπορείτε να μου δώσετε μια λύση.

Ευχαριστώ πολύ

Dear Teni,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Teni,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru