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I am submitting this complaint because my 300 € withdrawal has been cancelled three times on three consecutive days.

On the first day, I requested a withdrawal of 300 €. It was cancelled without a clear explanation.

On the second day, I requested the withdrawal again. It was cancelled again.

On the third day, I submitted the withdrawal once more. It was cancelled for the third time.

Each time the funds were returned to my balance, but no detailed explanation was provided.

The winnings come from a no-deposit bonus. I fulfilled the wagering requirements as required. Support confirmed that my account is fully active and does not require any verification.

Despite these confirmations, every withdrawal attempt was cancelled again.

The only explanation provided was a vague "system error", without any detailed reasoning or reference to a specific rule violation.

I have screenshots confirming that:

my account does not require verification,

support confirmed everything is in order,

no bonus rule violation was mentioned.

I am requesting:

A clear and detailed explanation for the repeated cancellations.

Immediate processing of my 300 € withdrawal.

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Dear Arczi1987,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I would like to provide an update.

My withdrawal of 300 € was requested on 20/02/2026 at 14:57 via bank transfer.

Today it has been one full week and the withdrawal is still "In Progress".

Previously, my withdrawals were cancelled three times. Each time I was told it was a system error and that my account was fully verified and in good standing.

Yesterday I gave the casino an additional deadline until the end of the day to process the payment. That deadline has now passed and the withdrawal is still pending.

There is no explanation, no verification request, and no valid reason provided for the delay.

This is extremely concerning and I kindly ask for your assistance in resolving this matter.

Dear Arczi1987,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

would like to confirm that I have just received the 300 EUR in my bank account.

Thank you for your assistance and follow-up regarding this case.

Dear Arczi1987,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Karla Mayfly

Casino.Guru