King's Chip Casino - Игрок еще не получил свой выигрыш.

Made a withdrawal on 8th November 2025, still not received payment. No reply to emails.

online chat just give a generic message and aren’t helpful

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Catper59,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Catper59,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No not received the withdrawal, and just get a generic message when I use chat, saying it takes 7-21 working days and that my account is being checked

Dear Catper59, I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Attila G.

It was just slots.

my account has been verified.

i have never used a bonus

received this email response today about the withdrawal

"I hope this message finds you well. I'm writing to inform you that your recent transaction is undergoing a thorough review, in line with our commitment to security and precision. This standard procedure is crucial for maintaining the integrity of all activities on our platform. We understand that waiting can be inconvenient, and we're grateful for your patience. Rest assured, we will provide you with an update immediately after the completion of the review."

Dear Catper59, thank you for your response.

Could you please share a screenshot of your current withdrawal? Additionally, could you please share your communication with the casino?

Send emails or chat transcripts to my email at [email protected], or post screenshots here.

Thank you very much in advance for your reply.

I don’t have any chat transcript

Dear Catper59,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

As the casino lacks proper licensing, I am unable to recommend an authority to address further complaints.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from King's Chip Casino. I wish I could be of more help. The casino can reopen this complaint anytime.

Best regards,

Attila G.