Kingmaker Casino - Вывод средств игрока задерживается.

I am submitting a formal complaint regarding Kingmaker Casino due to the continued delay in processing multiple withdrawal requests from my player account.

I am a customer located in Brazil and accessed Kingmaker through its online platform. I currently have three withdrawal requests totaling BRL 1,037.00 that have not been completed.

Withdrawal 1

Amount: BRL 250.00

Payment method: PIX

Request date: August 27, 2026 – 00:29:48

Transaction ID: 82820e86-d7ba-4ddf-9781-15a49f7854cf

Current status: Under Review

Retirada 2

Amount: BRL 589.00

Payment method: Litecoin (LTC)

Request date: August 27, 2026 – 22:10:34

Transaction ID: 9b82de5b-7fae-4655-8abb-3b686cc9b2f6

Current status: Under Review

Retirada 3

Amount: BRL 198.00

Payment method: Litecoin (LTC)

Request date: August 31, 2026 – 19:35:18

Transaction ID: 58322e06-6cad-4c2a-af79-4bafddee95ac

Current status: Under Review

Total outstanding amount: BRL 1,037.00.

The withdrawal requests were successfully registered by Kingmaker and the corresponding amounts were deducted from my available casino balance. However, the withdrawals remain under review and have not progressed to the approved, processed or completed stages.

I understand that an operator may conduct legitimate security and KYC verification procedures. I am fully willing to cooperate with any reasonable identification or verification requirements.

However, I have not received a clear and specific explanation justifying the continued delay in processing my withdrawals.

I have supporting screenshots from my Kingmaker account showing the amounts, dates, payment methods, transaction IDs and current status of the withdrawals.

I therefore respectfully request that the Anjouan Offshore Finance Authority investigate this matter and, if Kingmaker is an entity operating under a licence within your jurisdiction, contact the operator regarding these delayed withdrawals and require an appropriate response.

I request that Kingmaker:

1. Process and pay the three outstanding withdrawals totaling BRL 1,037.00 without further unreasonable delay; or

2. Provide a clear and specific explanation for the delay and identify any legitimate verification requirement that remains outstanding.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear betobuz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear betobuz,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear betobuz,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean