Kingmaker Casino - Вывод средств у игроков происходит с большой задержкой.

Hi, I'm having trouble receiving my withdrawals from Kingmaker. €11,100 is still in my account. Kingmaker is significantly delaying my withdrawals. I'm VIP Level 3 and the following limits apply to me:

Per day: €800

Per month: €12,000

Since October 18th, I've only received €2400 in payouts. This clearly indicates that I'll never reach my limits at this rate. I played without a bonus, and my inquiries in the live chat only yielded the same pre-written answers. I hope you can help me resolve this issue.

Hi ich habe probleme meine Auszahlungen von Kingmaker zu erhalten. 11100€ liegen noch auf meinem Account. Kingmaker bezahlt meine Auszahlungen deutlich verzögert. Ich habe VIP Level 3 und für mich gelten folgende Limits:

Pro Tag: 800€

Pro Monat: 12000€

Seit 18. Oktober wurden mir nur 2400€ ausgezahlt. Ein klares Zeichen dass ich in diesem Tempo niemals die für mich geltenden Limits erreichen kann. Ich habe ohne Bonus gespielt und auf Nachfragen im Live Chat kommen nur die gleichen vorgefertigten Antworten. Ich hoffe Sie können mir bei der Lösung des Problems helfen.

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Stay safe.

Dear Honeywife, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Kingmaker Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise when exactly you made the last successful withdrawal and how many days it took to be processed? 
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Hi Katarina, my last successful withdrawal was on November 3rd, and I requested it on October 18th. There haven't been any new withdrawals since November 3rd.

My profile says "no verification required" and no documents were requested from me.

I played without a bonus.

Hi Katarina, meine letzte erfolgreiche Auszahlung war am 03. November und angefordert hatte ich diese am 18. Oktober. Seit 3. November keine neuen Auszahlungen mehr.

In meinem Profil steht "keine Verifizierung notwendig" und es wurden auch keine Dokumente von mir gefordert.

Ich habe ohne Bonus gespielt.

Dear Honeywife,

thank you for your reply.

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

I didn't take any screenshots of my live chat request from a few weeks ago.

My three outstanding withdrawals of €800 each have now been paid by Kingmaker. At the same time, my VIP level was downgraded to level 1, and I can now only withdraw €7,000 per month. I suspect that Kingmaker deliberately waited until my VIP level was reset to make it as difficult as possible for me to receive my winnings. I still owe €8,700, and the process is still extremely slow.

Ich habe keine screenshots von meiner live chat anfrage vor einigen Wochen gemacht.

Meine 3 ausstehenden Auszahlungen von je 800€ wurden von Kingmaker mittlerweile bezahlt. Im gleichen Zug wurde mein VIP Level auf LVL 1 runter gestuft und ich kann nur noch 7000€ pro Monat auszahlen. Ich vermute dass Kingmaker extra so lange gewartet hat bis mein VIP Level zurückgesetzt wird damit ich es möglichst schwer habe meine Gewinne zu erhalten. Ich habe immer noch 8700€ zu erhalten und es ist nach wie vor extrem langsam.

Dear Honeywife,

thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Katarina

Hello Honeywife,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Kingmaker Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Hello all,

Dear Honeywife,

We would like to kindly inform you that we have forwarded this delay to our payments team and we will have updates for you as soon as possible regarding your withdrawal requests.

Thank you so much for your understanding and kindly excuse us for the inconvenience caused.

Best regards,

Kingmaker casino team

Dear Honeywife,

Thank you for waiting.

We kindly inform you that your three withdrawals have been completed successfully. Let's wait a bit more please for your rest withdrawals to be completed too.

Thank you so much for your understanding.

Best regards,

Kingmaker team

Dear Honeywife,

please let me know once you receive the payments on your end.

Lucia

I have received payments and have already requested more. Currently, I am still €4000 short.

Ich habe Auszahlungen erhalten und auch schon neue beantragt. Derzeit fehlen noch 4000€

Hello Honeywife,

Are there any updates on your side?

Dear all,

We are happy to announce you that all withdrawal requests have been completed successfully from our side.

Thank you once again for your patience and cooperation!

Best regards,

Kingmaker team

Thank you for an update, Kingmaker Casino.

Dear Honeywife

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Honeywife,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Lucia