Kometa Casino - Счет игрока закрыт, а средства конфискованы.

I still have some funds in my kometa casino acc, its was $7,500.00. And not even one email I receive from them. And now i cant access my account with my balance they keep in thier own pocket.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Dear Kristina, dear Player,

Thank you for your message.

Unfortunately, we are unable to locate an account on the official project using the email address provided in this complaint. In order to review the case properly and verify all relevant information, we kindly ask the player to provide correct account identification details, such as the email address registered on the account or the account ID.

Once we receive the correct details, we will be able to check the account status and provide an official update in this complaint thread.

Kind regards,

Kometa Casino Representative

Dear Player,

Thank you for providing the email address.

We would like to clarify that there is no account registered on the official Kometa Casino project under the email you provided. Additionally, the statement that support requested you to make further deposits "to verify the transaction" or "to verify that funds are not fraudulent" is not a practice of licensed operators. Official projects do not request extra deposits for any reason, including transaction confirmation, KYC verification, or to enable withdrawals.

Considering these factors together, it indicates that the activity took place on a third party website that was impersonating the official project.

We are sorry this happened. Going forward, please avoid using suspicious links and access the project only via official channels and verified review sources.

Kind regards,

Kometa Casino Representative

Hello everyone,

Thank you both for your responses.

Intoy089, could you kindly share the link to the casino's website in this thread? Additionally, I would appreciate it if you could provide proof of your active account, such as an email confirming your registration, notifications regarding successful deposits or withdrawal requests, or any correspondence with the casino. You may send this information to [email protected], or feel free to share it here. Once we receive the necessary information, we will review it and guide you on the next steps. Thank you for your cooperation in advance.

Dear Intoy089,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru