Lamabet Casino - Учетная запись игрока закрыта, возврат средств задерживается.

After requesting a withdrawal, they asked for verification of identity, address, and payment.

After completing the test, they closed the account, citing a violation of the rules. They also stated that they would refund the deposit.

We requested more photos and screenshots from the crypto exchange. It's been about three weeks since the refund arrived. Support only says everything is in progress and can't give a timeframe.

после запроса на вывод запросили верификацию личности, адреса и платежа.

после ее прохождения закрыли аккаунт, сославшись на нарушение правил. При этом указали, что сделают рефаунд депозита.

Запросили еще фотографии и скриншоты с крипто биржи. после этого уже около трех недель рефаунда все нет. поддержка отвечает только, что все в процессе и сроков дать не могут.

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Dear nst91,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you contacted the casino customer support via email to ask about the reason why your account was blocked?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila