Lamabet Casino - Учетная запись игрока закрыта, возврат средств задерживается.

After requesting a withdrawal, they asked for verification of identity, address, and payment.

After completing the test, they closed the account, citing a violation of the rules. They also stated that they would refund the deposit.

We requested more photos and screenshots from the crypto exchange. It's been about three weeks since the refund arrived. Support only says everything is in progress and can't give a timeframe.

после запроса на вывод запросили верификацию личности, адреса и платежа.

после ее прохождения закрыли аккаунт, сославшись на нарушение правил. При этом указали, что сделают рефаунд депозита.

Запросили еще фотографии и скриншоты с крипто биржи. после этого уже около трех недель рефаунда все нет. поддержка отвечает только, что все в процессе и сроков дать не могут.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear nst91,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you contacted the casino customer support via email to ask about the reason why your account was blocked?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Good afternoon.

• The focus was on sports betting.
• The support service responded that it was for violating their rules
• My balance is less than the deposit in general.

добрый день.

• фокус на ставках на спорт был.
• служба поддержки ответила, что за нарушения их правил
• мой баланс меньше депозита вообще

Hello,

Thank you for bringing this matter to our attention.

We have reviewed the case and would like to provide an update. Due to an internal routing issue, the initial refund request was escalated to an incorrect department, which resulted in a delay. The request has now been redirected to the appropriate team and is currently under review.

We understand the player’s concerns and appreciate their patience. Once the review is completed, the player will be informed accordingly.

Kind regards,

Lamabet Casino Team

Thank you, Lama, for the clarification. And yet, no one has contacted me yet.

Спасибо, Лама, за пояснения. и все же до сих пор со мной не связались.

Dear Lamabet Casino team, do you have any updates for us in relation to this issue?

Thank you in advance for your response.

Dear nst91,

Thank you for your patience.

We have received an update from the relevant team confirming that your verification has been successfully completed. The refund will be processed shortly.

Please let us know as soon as you receive the funds.

Thank you for bringing this matter to our attention.

Kind regards,

Lamabet Casino Team

Dear Lamabet Casino team, thank you for your response.

Dear nst91, do you have any updates for us? Have you received the refund?

Thank you in advance for your reply.

I was asked for wallet address. Again. I shared it already twice.

Provided again. Waiting for refund...

Lamabet Casino , no updates these days.

I still haven't received the refund to the address provided.

Lamabet Casino, никаких обновлений за эти дни.

я так и не получила возврат на указанный адрес

Dear Attila, dear nst91,

Thank you for your patience.

We would like to clarify that on our side, a request for the player’s wallet details was sent in order to proceed with the refund. However, according to our records, the required information was not successfully received.

At the moment, we have escalated the case internally and asked the relevant team to contact the player once again to ensure that the wallet details are properly obtained and the refund can be processed without further delay.

Dear nst91, we kindly ask you to please double-check whether you have received all communication from the casino and whether your replies with the wallet details were successfully delivered. If possible, we also recommend resending the information to ensure it reaches the appropriate team.

Thank you for your cooperation.

Kind regards,

Lamabet Casino Team

Lamabet Casino, confirm that I have received email asking my address again.

And I just sent a reply.

Hope now your relevant team will be able to proceed it

Dear Lamabet Casino Team, could you please confirm if you have received the necessary information? Thank you for your cooperation.