Lamabet Casino - Учетная запись игрока закрыта, возврат средств задерживается.

After requesting a withdrawal, they asked for verification of identity, address, and payment.

After completing the test, they closed the account, citing a violation of the rules. They also stated that they would refund the deposit.

We requested more photos and screenshots from the crypto exchange. It's been about three weeks since the refund arrived. Support only says everything is in progress and can't give a timeframe.

после запроса на вывод запросили верификацию личности, адреса и платежа.

после ее прохождения закрыли аккаунт, сославшись на нарушение правил. При этом указали, что сделают рефаунд депозита.

Запросили еще фотографии и скриншоты с крипто биржи. после этого уже около трех недель рефаунда все нет. поддержка отвечает только, что все в процессе и сроков дать не могут.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear nst91,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you contacted the casino customer support via email to ask about the reason why your account was blocked?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Good afternoon.

• The focus was on sports betting.
• The support service responded that it was for violating their rules
• My balance is less than the deposit in general.

добрый день.

• фокус на ставках на спорт был.
• служба поддержки ответила, что за нарушения их правил
• мой баланс меньше депозита вообще

Hello,

Thank you for bringing this matter to our attention.

We have reviewed the case and would like to provide an update. Due to an internal routing issue, the initial refund request was escalated to an incorrect department, which resulted in a delay. The request has now been redirected to the appropriate team and is currently under review.

We understand the player’s concerns and appreciate their patience. Once the review is completed, the player will be informed accordingly.

Kind regards,

Lamabet Casino Team

Thank you, Lama, for the clarification. And yet, no one has contacted me yet.

Спасибо, Лама, за пояснения. и все же до сих пор со мной не связались.

Dear Lamabet Casino team, do you have any updates for us in relation to this issue?

Thank you in advance for your response.

Dear nst91,

Thank you for your patience.

We have received an update from the relevant team confirming that your verification has been successfully completed. The refund will be processed shortly.

Please let us know as soon as you receive the funds.

Thank you for bringing this matter to our attention.

Kind regards,

Lamabet Casino Team

Dear Lamabet Casino team, thank you for your response.

Dear nst91, do you have any updates for us? Have you received the refund?

Thank you in advance for your reply.

I was asked for wallet address. Again. I shared it already twice.

Provided again. Waiting for refund...

Lamabet Casino , no updates these days.

I still haven't received the refund to the address provided.

Lamabet Casino, никаких обновлений за эти дни.

я так и не получила возврат на указанный адрес

Dear Attila, dear nst91,

Thank you for your patience.

We would like to clarify that on our side, a request for the player’s wallet details was sent in order to proceed with the refund. However, according to our records, the required information was not successfully received.

At the moment, we have escalated the case internally and asked the relevant team to contact the player once again to ensure that the wallet details are properly obtained and the refund can be processed without further delay.

Dear nst91, we kindly ask you to please double-check whether you have received all communication from the casino and whether your replies with the wallet details were successfully delivered. If possible, we also recommend resending the information to ensure it reaches the appropriate team.

Thank you for your cooperation.

Kind regards,

Lamabet Casino Team

Lamabet Casino, confirm that I have received email asking my address again.

And I just sent a reply.

Hope now your relevant team will be able to proceed it

Dear Lamabet Casino Team, could you please confirm if you have received the necessary information? Thank you for your cooperation.

Dear Attila, dear nst91,

Thank you for the update.

We have checked this with the relevant team and can confirm that the player’s wallet details have now been received.

The refund can now proceed, and the player should receive the funds shortly.

Dear nst91, please update us here once the refund has been received.

Kind regards,

Lamabet Casino Team

the latest message that I received was 12 of May(6 days ago):

Hello!

Thank you a lot for your response.

We would like to inform you that we have forwarded this data to the relevant team.

If you have any further questions, feel free to contact us.

Best regards,

Celina,

Support Team

So, I can't confirm anything yet

Lamabet Casino , any news?

I still haven't received anything

Lamabet Casino, есть новости?

мне все еще ничего не пришло

Dear Lamabet Casino Team, thank you for your response. Do you have any updates for us in relation to the refund?

I appreciate your cooperation.

Attila , estimate how long this process takes.

It's very suspicious that lamabet has such a high rating on your site.

In my opinion, such a delay is unacceptable for a casino with a rating higher than 9

Attila, оцените как долго длится этот процесс.

очень подозрительно, что на вашем сайте такой выкокий рейтинг у lamabet.

в моем представлении подобное затягивание недопустимо для казино с рейтингом выше 9

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Attila, dear nst91,

Thank you for your patience.

The matter is currently being reviewed by the relevant team, and we are awaiting further information regarding the request.

We will provide an update as soon as we receive additional details.

Thank you for your understanding and cooperation.

Kind regards,

Lamabet Casino Team

Hello.

Lama sent me refund.

Around 120 usd. It's my second deposit.

Balance was around 150 usd.

Can't said that I fully satisficed. But it's much more than nothing.

It's not clear why my balance was not refunded fully.

Thank you Casino Guru and Lama support in any case.

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila Gorkij

Casino.Guru