Lanista Casino - Игрок еще не получил свой выигрыш.

Hello, I'll start by saying I've been playing slots for a couple of months. I've already made a couple of small withdrawals from this casino. €250, within 5 business days. They've never asked me to verify my account, and in fact, under verification, it says no verification is required. However, I recently requested two withdrawals, for about €290 on April 19th and €150 on April 24th. They're still processing them. Both via email and private chat, they say everything's fine, that the account is fine, and that they're aware of the delay. Please clarify.

Salve, premetto che da un paio di mesi gioco su slot. Gia ho effettuato un paio di prelievi con questo casino di basso importo. 250 eu, entro 5 gg lavorativi. Non mi hanno chiesto mai verifiche, e infatti sul mio account, su verifica, c escritto che non c e bisogno di verifiche. Ma, ho richiesto ultimamente due prelievi, di circa 290 eu il 19 aprile e di 150 eu il 24 aprile. A tutt'oggi ancora sono in elaborazione. Sia via mail, sia in chat private, dicono tutto ok, che il conto è ok, e che sono consapevoli del ritardo. Chiedo lumi per favore

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Dear Trigger1000,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Trigger1000,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Karla