Lanista Casino - Казино блокирует вывод средств игроками.

Hello, Lanista Casino has not paid out any money since January 17th and I cannot request any further withdrawals; it says "withdrawals blocked by Operator".

No verification was requested by the casino, and I had previously received normal payouts.

The casino is not communicating with me, and I find it strange that I've been left waiting for two weeks without an update.

Guten Tag, Lanista Casino hat seit 17. Januar kein Geld mehr ausgezahlt und ich kann keine weiteren Auszahlungen mehr beantragen dort steht "withdrawals blocked by Operator".

Es wurde keine verifizierung vom Casino angefragt und zuvor hatte ich auch normal Auszahlungen erhalten.

Das Casino führt keine Kommunikation mit mir und ich finde es merkwürdig dass ich schon 2 Wochen warten gelassen werde ohne update

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Dear Nibadon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please clarify the exact date when you requested the withdrawal?
• Have you made any changes to your account or updated any personal information that might have impacted your ability to withdraw?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Hi Petra. I haven't made any changes and everything is exactly as it was when I registered.

I requested the payouts on January 18th, and after that I couldn't request any more because this screen appeared.

I made my profits using the Crypto Welcome Bonus.

Unfortunately, I can't upload any documents. My account says no verification is required, and the casino hasn't requested any documents from me. I don't know what the problem is.

Hallo Petra. Ich habe keine änderungen vorgenommen und alles ist genau wie bei meiner Registrierung.

Ich habe die Auszahlungen beantragt am 18.01. und danach konnte ich keine neuen mehr beantragen da dieser Screen dann erscheint

Meine Gewinne habe ich mit Hilfe des Crypto Welcome Bonus erzielt.

Ich kann leider keine Dokumente hochladen in meinem Account steht keine Verifizierung erforderlich und das Casino hat auch keine Dokumente von mir angefordert. Ich weiß nicht was das Problem ist.

After a 19-day wait, everything is still the same with no updates from the casino. I don't understand the purpose of this behavior.

Nach 19 Tagen Wartezeit ist immernoch alles auf dem gleichen Stand ohne Updates vom Casino. Ich verstehe nicht was dieses Verhalten soll

Dear Nibadon,

Thank you for your reply and for providing the previous details.

To help us better understand and review your situation, could you please provide a bit more information on the following points?

• When was your last successful withdrawal, and how long did it take to be processed?
• Which payment method did you use to withdraw your winnings? Was it the same method you used previously?
• What specific messages or error notifications do you receive when trying to request a withdrawal?
• Have you attempted to contact the casino’s customer support? If so, what response did you receive?

You’re welcome to send any relevant documents or communication to [email protected], or you can post your screenshots directly in the thread.

Thank you very much for your cooperation.

Hello, the last successful payout was on January 17th and took 2 days.

I used the same USDT method.

This applies to payouts since January 18th.

I checked in on the live chat shortly after and was told to wait, as it was being investigated, but nothing has changed since then. Unfortunately, I was too slow to take a screenshot of the chat history.

Guten Tag, die letzte erfolgreiche Auszahlung war am 17. Januar und dauerte 2 Tage.

Ich habe die gleiche Methode verwendet USDT.

das steht bei Auszahlungen seit 18. Januar.

Ich war im Live Chat kurz darauf und habe nachgefragt und mir wurde mitgeteilt dass ich warte soll und es in prüfung ist aber seitdem hat sich gar nichts geändert. Ich war zu langsam um ein Screenshot von dem Chatverlauf zu machen leider.

Dear Nibadon

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Lala ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Hello Nibadon,

My name is Lala and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Lanista Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lala

Hello everyone!

We kindly inform you that we are checking the matter with our Verification team and we will have updates for you as soon as possible.

Thank you for your patience.

Best regards,

Lanista Team

Dear Lanista Casino,

Thank you for your response and for confirming that the matter is currently under review by your Verification department. We look forward to your update.

I uploaded documents a week ago. However, it still hasn't been fully verified. I would appreciate it if my verification process didn't take another three weeks to complete.

ich habe vor 1 Woche Dokumente hochgeladen. Bisher wurde es aber immer noch nicht komplett bestätigt. Ich würde mich freuen wenn meine Verifizierung nicht noch weitere 3 Wochen in Anspruch nimmt um zum Abschluss zu gelangen.

My selfie was rejected without reason and requested again. Better communication, such as explaining what was wrong with my selfie so it wouldn't be uploaded incorrectly a second time, would of course help to prevent this process from being unnecessarily prolonged, but unfortunately the casino didn't do that.

Proof of my crypto address and deposit slip were also requested.

I've uploaded both items and would like to point out that crypto wallets don't have a named owner like bank accounts. This is also the case for me, as my crypto address comes from the Trust Wallet. Therefore, I've taken a screenshot in the app confirming my address.

Mein Selfie wurde grundlos abgelehnt und erneut angefordert. Eine bessere Kommunikation wie das mitteilen was an meinem Selfie falsch war damit es kein zweites Mal "falsch" hochgeladen wird würde natürlich dazu beitragen dass dieser Prozess nicht weiter unnötig in die Länge gezogen wird, aber das hat das Casino leider nicht getan.

Es wurden ebenfalls Nachweise von meiner krypto Adresse und Einzahlungsbeleg angefordert.

Ich habe beide Sachen hochgeladen und merke hierzu an dass Krypto Wallets keinen namentlichen Halter haben wie es bei Bankkonten üblich ist. So ist es auch in meinem Fall da meine Krypto Adresse aus dem Trust Wallet stammt. Ich habe daher einen Screenshot in der App getätigt der meine Adresse bestätigt.

I would be pleased if this process could be concluded this week. It has now been over five weeks since I received a payment.

Ich würde mich freuen wenn dieser Prozess diese Woche seinen Abschluss findet. Es sind über 5 Wochen mittlerweile vergangen seitdem ich keine Auszahlung mehr erhalten habe.

Dear Nibadon,

Thank you for the information provided.

We kindly inform you that we are in contact with KYC Team and we will have updates regarding the matter as soon as possible.

Best regards,

Lanista Team

My selfie has now been rejected for the third time without any reason. The casino is not communicating with me at all. I have no idea what could have gone wrong and can't proceed without an explanation. I would like this verification process to finally be completed and no further delays. It has already been over five weeks.

Es wurde jetzt zum 3. Mal mein Selfie GRUNDLOS abgelehnt. Es findet keine Kommunikation seitens des Casinos mit mir statt. Ich habe keine Ahnung was daran falsch gewesen sein soll und komme ohne Begründung auch nicht weiter. Ich möchte diese Verifizierung bitte endlich zum Abschluss bringen und keine weiteren Verzögerungen. Es sind bereits über 5 Wochen vergangen.