Lizaro Casino - Вывод выигрыша игрока задерживается.

While they say they pay in 3 business days, it's been 9 business days and still nothing. Every time I ask on livechat what's happening with my withdrawal, their answer is always... Sorry for the inconvenience. We're working hard and just a little more patience.

Ενώ λένε ότι πληρώνουν σε 3 εργάσιμες ημέρες, έχουν περάσει 9 εργάσιμες και ακόμη τίποτα. Κάθε φορά που ρωτάω στο livechat τι γίνεται με την ανάληψη μου πάντα η απάντηση τους είναι... Συγνώμη για την αναστάτωση. Εργαζόμαστε σκληρά και λίγο υπομονή ακόμη.

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Dear vasiliadiskostas82,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My account does not need verification. I was not playing with a bonus but with my own money. So I will wait another 6 days and come back.

Ο λογαριασμός μου δεν χρειάζεται επαλήθευση. Δεν έπαιζα με μπόνους αλλά με χρήματα μου. Θα περιμένω λοιπόν ακόμη 6 μέρες και θα επανέλθω

Good evening. Because they are taking too long, I canceled the withdrawal and made a new withdrawal request again. Did I do the right thing?

Καλησπέρα. Επειδή καθυστερούν πολύ έκανα ακύρωση της ανάληψης και έκανα ξανά νέο αίτημα ανάληψης. Έπραξα σωστά?

Dear vasiliadiskostas82,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, my ascension has not taken place. They are saying the same thing again. They keep telling me to be patient.

Όχι η ανάληψη μου δεν έχει πραγματοποιηθεί. Πάλι λένε τα ίδια. Όλο λένε να κάνω υπομονή.

My ascension hasn't happened. They're telling me to be patient again.

Δεν έχει γίνει η ανάληψη μου. Πάλι λένε να κάνω υπομονή

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear vasiliadiskostas82,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla