Lotoland Casino - Внесение депозита игроком задерживается.

Deposit total 1600 inr

750/- + 850/-

After manu email follow up ans complaint the don't reply and dont give me any deposit

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Dear LoveRoulette,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards

Petra

Dear team,

Money has been deducted from bank, transaction was also successful but not credited to lottoland account.

Dear LoveRoulette,

Thank you for your reply and for providing the previous details.

• Have you received any communication from the casino/ the Bank following your follow-up emails? You can send all relevant documents to [email protected] or post your screenshots directly in the thread.
• Could you also please provide the cashier history of your Casino account?

Thank you again for your cooperation. I look forward to your response.

Dear LoveRoulette,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru