Love Casino - Запрос на закрытие счета игрока задерживается.

Hello, I've been trying to close my account here for almost a year, and after sending over 50 emails, I still haven't received a single response. We're stuck in a loop, and the last one was sent today. How should I proceed? I should point out that I've lost money during this time, and I'd like my account blocked immediately.

hola llevo cerca de un año intentando cerrar mi cuenta aquí y más de 50 correos enviados después aún no tengo ni una respuesta…. Estamos en un bucle que termina así… El último hoy mismo…. Como debo proceder? Remarcar que durante este periodo he perdido dinero y me gustaría bloquearan de inmediato mi cuenta…

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Jordi198223, 

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your self exclusion and understand your concern. However, I’d like to emphasize that we received many complaints from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.  

I can only imagine how frustrating it must be wanting to close your account permanently and not having any feedback whatsoever.

Could you please share a screenshot of your self exclusion request to this thread?  

Thank you in advance for your cooperation and reply. 

Best regards, 

Katarina

Dear Jordi198223,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru

Dear Jordi198223,

Thank you for your email. Unfortunately, we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 20+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Love Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Love Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.