Lucky Hunter Casino - Вывод средств игроком задерживается.

I given all the right information and documents and they keep saying its modified witch it isn't and aren't letting me withdraw my funds

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila

I provided all the documents that were needed (all original and not altered). First I send a bank statement that always works and they tell me that the pdf file that I downloaded and send to them was modified witch offcourse it wasn't. Everything was clear and absolutly nothing was modified about the file. Later I send a utility bill and same exouse it's modifed and they can't accept that. Aboslute lies, everything was original and visible with all the information they need and yet they still act dumb and lie.

Please help.

Such big casinos and have problems send my 50euros... truly sad

Hello pleaseNoScam,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your reply. Could you please forward all documents you provided to the casino for verification, along with any communication between you and the casino’s customer support?

You can send the information to my email address: [email protected].

Thank you very much for your patience and cooperation.