LuckyBlock Casino - Учетная запись игрока была закрыта без объяснения причин.

Hi. I made a deposit went smooth then i made a bet won my bet. I then tries to withdraw my money, they said i needed an id verification i did that and it was successful then they said they needed a POA, i sent in my POA a couple of mins later i got kicked out of my account. I tried to contact the casino on email they said i violated their terms. I asked multiple times what terms i violated no answer at all. I need my money. The win was not that big in total maybe 1100$ i deposited 3000 usdt !! Please help

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Can you please clarify how much money you had in your casino account before you lost access to it?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hi.

. sports betting and slots mainly

. i had around 4300 usdt my deposit was 3000 usdt

. No there was no bonus involved

Thank you very much for your reply, Kanaan. Could you please forward all relevant correspondence between you and the casino to [email protected]? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Dear Kanaan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru