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Really corrupt scumbag! The gambling problem of players is exploited by refusing the payout for fully verified accounts and players are "forced" to gamble away their winnings! Registration and play from Austria possible despite missing license! I realize I won't get the 300 back, but I want this corrupt scumbag to be downgraded in reputation!

Richtig korruptes Drecksladen! Das Spielproblem von Spielern wird ausgenutzt indem man bei vollständig verifizierten Konten die Auszahlung ablehnt und Spieler dazu „nötig" ihre Gewinne zu verzocken! Registrierung und spielen aus Österreich trotz fehlender Lizenz möglich! Mir ist klar dass ich die 300 nicht zurück bekomme, ich möchte aber dass dieser korrupte Drecksladen in der Reputation weiter abgestuft wird!

Dear Ares1981, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Do I understand correctly that you have lost all the winnings you initially wanted to withdraw before you even submitted this complaint?

Thank you for your reply.

Best regards, 

Kristina

Dear Ares1981,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.