Luckygem Casino - Вывод выигрыша игрока задерживается.

Good evening. I have been playing at this casino for two months. I have already made a successful withdrawal successfully. When I started winning some money and making larger withdrawals, they kept canceling them. First they asked for proof of address, after two days they canceled it again, saying that they want me to make a 500 E withdrawal at a time while I can make up to 1000 E per day. 3 days have passed and I have 3 pending withdrawals of 5000 E at a time. And I am still waiting. The status says that it is being processed. And in the chat they tell me that it usually takes longer and something like that and that as soon as the requests are processed, the money will be credited. Is there a chance that I will lose it??? Is luckygem reliable??? Is the delay intentional with the aim of wasting my money on slots???

Καλησπέρα. Παίζω στο συγκεκριμένο καζίνο εδώ κ δύο μήνες. Έχω κάνει ήδη μια επιτυχημένη ανάληψη επιτυχώς. Όταν άρχισα να κερδίζω κάποια χρήματα και να κάνω αναλήψεις μεγαλύτερες μου τις ακύρωναν συνέχεια. Πρώτα ζήτησαν αποδεικτικό Διεύθυνσης μετά από δύο μέρες μου την ξαναακυρωσαν λέγοντας ότι θέλουν να κάνω 500 Ε ανάληψη την φορά ενώ μπορώ να κάνω μέχρι 1000 Ε την μέρα. Έχουν περάσει 3 μέρες και έχω 3 εκκρεμεις αναλήψεις των 5000 Ε την φορά. Και περιμένω ακόμα. Η κατάσταση λέει ότι είναι σε επεξεργασία. Και στο chat μου λένε ότι συνήθως θέλει περισσότερο χρόνο και κάτι τέτοια Κ ότι μόλις επεξεργαστούν τα αιτήματα θα πιστωθούν τα χρήματα. Υπάρχει περίπτωση να τα χάσω;;; Είναι το luckygem αξιόπιστο;; Μήπως η αργοπορία είναι σκόπιμη με σκοπό να χαλάσω τα χρήματα μου στα φρουτάκια;;;

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Dear Christos85,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Christos85,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Christos85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru