LuckyHills Casino - Выигрыш игрока не учтен.

I was playing 5$ a spin got the feature and won 695$ I then looked at the credit amount and it had a minus symbol next to it and counted down to zero not up to 845.50. I had 150.50 when feature started. I took a screenshot of it and refreshed the page and took another the 150.50 reappeared but not rhe feature win. They are saying everything is as it should be and won't explain how the screen shot showing zero is possible. Plz

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LuckyHills Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you played during the session exclusively with real money?
• Could you please share with me your communication with the casino regarding the issue, the information you provided to the casino so they may launch an investigation, and any evidence of a win available to you? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ziggy911,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas