LuckyVibe Casino - Выплата выигрыша игроку задерживается.

I won €45,010 there - account is fully verified.

I still haven't received the money. I requested €2000, as apparently that's the maximum daily amount. Or rather, €5000 per week – €20000 per month, is that correct?

Habe 45010€ dort gewonnen - Konto ist vollständig verifiziert.

Geld hab ich noch immer nicht bekommen. Habe 2000€ angefordert , da anscheinend pro Tag nicht mehr geht. bzw in der Woche 5000€ - Monat 20000€ stimmt das?

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LuckyVibe Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you?
• Did you achieve your current balance with the help of a bonus?
• Is your player's account verified? Which documents were you asked to provide?
• Is there currently any pending payout active on your account?
• Have you contacted the casino and asked for assistance? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Andreaswinkler1996,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas