Ludios Casino - Отказ игрока от участия в турнире отложен на месяц.

Hello, I deposited €400 into the casino on March 26, 2026, and played with a bonus. After fulfilling the wagering requirements, I reached a balance of €1967. Then, on March 30, 2026, I made two withdrawals of €491, which were paid out. Now, since April 8, 2026, a withdrawal request for €491 has been pending. I have asked the live support agent several times why my withdrawal isn't being processed and if any further documents are needed from me. The answer was always the same: I should wait. I've tried repeatedly to inquire about the problem and what it might be. I was always told to wait. Now I've been waiting for a month, and the withdrawal still hasn't been processed.

I request clarification of the facts of my case.

Thank you for your efforts. Kind regards.

DD

Hallo ich habe am 26.03.26 400€ eingezahlt in das Casino und mit einem Bonus gespielt. Nach dem umsetzen konnte ich einen betrag von 1967€ erreichen und dann habe ich am 30.03.26 jeweils 491€ betrangt und diese wurden auch ausbezahlt nun steht seit dem 08.04.26 eine auszahlungsanforderung in höhe von 491 in der warteschlange. Ich habe dem Support-Live agent schon mehrmals gefragt warum meine auszahlung nicht bearbeitet wird und ob es noch Dokumente von mir brauch. Die antwort war ich solle warten ich habe schon mehrmals versucht und nachgehackt ob es ein problem gibt oder was dasproblem sei. Mir wurde immer beantwortet ich solle warten. Nun warte ich seit 1 monat und die auszahlung wurde immer noch nicht bearbeitet .

Ich bitte um auflärung meines Sachverhalts

danke für die Bemühungen mit freundlichen Grüßen

D.D

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Dear Jonamia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please confirm that you have passed the KYC verification?
• Could you please let us know how long your last successful withdrawals took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Hello, yes, I am fully verified.

The payout took 2-4 days.

I used Mifinity, and that's how I deposited and withdrew money.

Thank you and best regards.

Hallo, ja ich bin vollständig verifiziert.

Die auszahlung hst 2-4 tage gedauert.

Ich habe Mifinity benutzt und mit dieser wurde ein-und ausbezahlt.

Danke mit freundlichen grüßen

Hello, I wanted to inform you that I received the payment of 491 today, which I requested on April 8, 2026. I have now submitted another payment request for 491.

Thank you and best regards.

Hallo ich wollte ihnen mitteilen das ich die auszahlung von 491 heute erhalten habe die ich am 08.04.2026 beantragt habe. ich habe nun noch eine auszahlungsanfrage in höhe von 491 gestellt.

Danke mit freundlichen grüßen

Hello,

Thank you for the update. I’m glad to hear that you have successfully received the payment of 491.

Could you please let me know if there are any remaining issues regarding your payments, or if everything has now been resolved successfully?

If there are no further issues, may I close the complaint in our system as resolved?

Thank you in advance for your reply.

Hello, as I would like to emphasize, I have submitted another withdrawal request. Now the question remains: will it take another month for it to be paid out? I still have a remaining balance in my account.

Thank you, I will close the complaint once I have received the full amount of the credit.

kind regards

Hallo , wie ich betonen möchte habe ich erneut eine auszahlungsanfrage gestellt. nun bleibt die frage dauert dies wieder 1 monat bis diese ausgezahlt wird ich hab noch restguthaben auf dem konto.

danke ich würde die beschwerde schließen wenn ich das gesammte guthaben erhalten habe.

freundlichen grüßen

Hello, I would like to inform you that I have received my payment of €491. The final payment request is currently being processed. Once this is completed, please mark the complaint as resolved. Thank you.

Best regards

Hallo ich möchte ihnen mitteilen das ich meine ausuahlung in höhe von 491€ erhalten habe die anletze auszahlungsanfrage ist nun in beabeitung.Sobald diese durch ist können sie die beschwerde als gelöst markieren danke

mit freundlichen grüßen

Hello,

Thank you for the update. I’m glad to hear that you have already received the payment of €491.

Could you please let us know if there have been any further updates regarding the remaining payment request that is still being processed?

Once you confirm that everything has been successfully completed and received, we will be happy to mark the complaint as resolved.

Thank you for your cooperation.

Hello, as mentioned, I submitted the final payment request and it is being processed. As soon as I receive it, I will notify you and you can then mark the complaint as resolved. Thank you and best regards.

Hallo, wie erwähnt habe ich die letze auszahlungsanfrage gestellt und diese ist in bearbeitung sobald ich diese erhalten habe werde ich diese mitteilen und sie können dann die beschwerde als erledigt markieren. danke mit freundlichen grüßen

Thank you for the information. I am glad to hear that the payments are progressing and that you have already received part of the funds.

Once the final remaining payment has been successfully received, please inform me so that we can proceed with closing the complaint as resolved.

Thank you in advance for your cooperation.

The complaint can be closed; I have received everything.

Beschwerde kann geschlossen werden ich habe alles erhalten

Dear Jonamia,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Petra

Casino.Guru