Mafia Casino - Игрок еще не получил свой выигрыш.

Title: Mafia Casino – Withdrawal delayed over 10 days

Complaint text:

Hello,

I requested a withdrawal of CAD 320 via Interac e-Transfer more than 10 days ago.

My account is fully verified, and the funds are not bonus-related.

I contacted their support multiple times, but I only received generic template responses such as "slight delay" and "being handled with priority". They refuse to provide:

the exact withdrawal status

approval confirmation

an expected payout date

the reason for the delay

At this point, the casino is not addressing my issue properly.

I kindly ask CasinoGuru to assist by contacting the operator and requesting clarification and payout.

Thank you.

My email: [********@gmail.com]

Additionally, when attempting to contact the regulator (Anjouan Gaming Authority) using the email provided by the casino, the email bounced back with an error – domain not found. This raises concerns about the legitimacy of the casino’s license."

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Stay safe.

Dear Nazarhor,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Nazarhor,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Yea, they’ve paid right away after fulfilling the complain to you. It worked, but still not recommended for people to play it

Dear Nazarhor,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila Gorkij

Casino.Guru