Mafia Casino - Игрок считает, что вывод его средств задерживается.

Good day, greetings to you dear friends,

This mafia casino simply won't pay out my money. I'm trying everything I can. I'm constantly asking support questions, constantly in the live chat, and I always get the same answer. Most of the time they just block me or don't answer at all. They boast in their terms and conditions that they pay out funds within 1 to 3 days during the week. I'm already on day 7 and still nothing has come, despite verification. Can someone please help me or has anyone had the same problems with them? Thank you very much in advance.

Guten tag grüße euch liebe freunde,

DIESES MAFIA CASINO ZAHLT EINFACH MEIN GELD NICHT AUS. ICH VERSUCHE ES MIT ACH UND KRACH. STÄNDIG FRAGEN AN DEN SUPPORT STÄNDIG IM LIVE CHAT ICH KRIEGE IMMER DIE GLEICHE ANTWORT. MEISTENS BLOCKEN DIE MICH SCHON ODER ANTWORTEN GARNICHT. SIE PRALLEN IN DEN AGBS DAMIT DAS SIE GELDER UNTER DER WOCHE VON 1 BIS 3 TAGEN AUSZAHLEN. ICH BIN SCHON BEI DEM 7TEN TAG UND ES KAM UND KOMMT IMMERNOCH NICHTS TROTZ VERIFIZIERUNG. KANN MIR BITTE JEMAND HELFEN ODER HATTE DIE GLEICHE PROBLEME MIT DENEN? VIELEN DANK IM VORRAUS

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Dear Marios1997,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Marios1997,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Marios1997,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru