Magius Casino - Игрок еще не получил свой выигрыш.

I had requested the withdrawal earlier and waited almost two weeks without anything happening, even after contacting customer service. So I cancelled the withdrawal and resubmitted it on March 26, 2027!

And they paid out my previous withdrawal to my account, so I don't understand this long wait now.

Ich hätte die Auszahlung auch schon mal früher beantragt und habe fast zwei Wochen gewartet und es kam nichts und auch mit Rücksprache des Kundenservice ist nichts passiert. also habe ich die Auszahlung noch mal abgebrochen u. neu beantragt am 26 .03.27!...

Und zuvor meine Auszahlung haben sie auch auf mein Konto ausgezahlt deswegen verstehe ich dieses lange warten jetzt nicht.

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Dear dreizehn,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear dreizehn,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear dreizehn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I still haven't received anything and have been waiting for my money since April 26th.

ich habe immer noch nix erhalten und warte seit dem26.4 auf mein geld

No, I still haven't received anything and have been waiting for my 500 euros since March 26, 2026.

nein ich habe noch immer nix erhalten u warte seit 26.3.2026 auf meine 500 euro

Dear dreizehn, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla