Magius Casino - Вывод средств игроком задерживается, и его учетная запись находится на проверке.

I would like to file a complaint against Magius.com.

I deposited a small amount (€150) and initially received a few withdrawals of €500 each for a total of €1500, which made me believe the platform was reliable.

However, when I tried to withdraw a larger amount, my withdrawals were blocked. I currently have €1,500 pending.

The platform required KYC verification. I provided all the required documents, including proof of residence and an original PDF bank statement.

Despite this, the platform continues to delay the process indefinitely, claiming that my account is "under review" without providing any clear timeline or explanation.

I believe this is an unfair practice aimed at delaying or avoiding payments.

I am requesting assistance to resolve this issue and receive my pending withdrawals.

Vorrei presentare un reclamo contro Magius.com.

Ho depositato una piccola somma (150 €) e inizialmente ho ricevuto alcuni prelievi da 500 € ciascuno per un totale di 1500€, il che mi ha fatto ritenere la piattaforma affidabile.

Tuttavia, quando ho cercato di prelevare una somma più consistente, i miei prelievi sono stati bloccati. Al momento ho 1500 € in sospeso.

La piattaforma ha richiesto la verifica KYC. Ho fornito tutti i documenti richiesti, compresa la prova di residenza e un estratto conto bancario in formato PDF originale.

Nonostante ciò, la piattaforma continua a ritardare il processo a tempo indeterminato, sostenendo che il mio conto è "in fase di revisione" senza fornire alcuna tempistica chiara o spiegazione.

Ritengo che si tratti di una pratica sleale volta a ritardare o evitare i pagamenti.

Chiedo assistenza per risolvere la questione e ricevere i miei prelievi in sospeso

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings (e.g., slots, live casino games, or sports betting)?
• Have you passed the full KYC verification, or has the casino not yet informed you about the outcome of your verification process?
• When was the last time you uploaded an identity document to the casino for verification?
• Have you been asked to re-upload any documents because they could not be approved during KYC?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronika,

Thank you for your reply and for helping me with this matter.

Here are the required details:

- I played mainly live casino games, especially live prestige roulette.

- I've tried completing KYC verification several times, but the casino keeps rejecting my documents without providing a clear explanation.

- I uploaded the required documents several times via the platform and also sent them via email as instructed.

- Today I uploaded a new bank statement (proof of address) in original PDF format.

-They also have a PDF statement and a screenshot of my Skrill and Wirex e-wallets showing my residence.

- Despite this, my withdrawals (which were pending since 01/03/2026) have now been cancelled by the casino.

- All my winnings were generated from real balance, without any bonuses.

At this point, it seems impossible to complete the verification process, as the casino keeps delaying and rejecting valid documents without justification.

I would appreciate it if you could help me resolve this issue and ensure my withdrawals are processed.

Thank you in advance for your support.

Best regards,

Marco L.

Ciao Veronika,

Grazie per la tua risposta e per l'aiuto che mi stai dando in questa vicenda.

Ecco i dettagli richiesti:

- Ho giocato principalmente a giochi di casinò dal vivo, in particolare alla live prestige roulette.

- Ho provato più volte a completare la verifica KYC, ma il casinò continua a rifiutare i miei documenti senza fornire una spiegazione chiara.

- Ho caricato i documenti richiesti diverse volte tramite la piattaforma e li ho anche inviati via e-mail come da istruzioni.

- Oggi ho caricato nuovamente un nuovo estratto conto bancario (prova di indirizzo) in formato PDF originale.

-In loro possesso anche estratto conto pdf e screen del e-wallet skrill e wirex dove si evince la mia residenza.

- Nonostante ciò, i miei prelievi (che erano in sospeso dal 01/03/2026) sono stati ora annullati dal casinò.

- Tutte le mie vincite sono state generate dal saldo reale, senza alcun bonus.

A questo punto, sembra impossibile completare il processo di verifica, poiché il casinò continua a ritardare e a rifiutare documenti validi senza giustificazione.

Vi sarei grato se poteste aiutarmi a risolvere questo problema e garantire che i miei prelievi vengano elaborati.

Grazie in anticipo per il vostro supporto.

Cordiali saluti,  

Marco L.

Thank you for your reply.

To proceed with the investigation, please forward the most recent documents you submitted to the casino that have not yet been verified to [email protected]. Additionally, kindly include all communication between you and the casino’s customer support regarding the verification of your account and the issues with your withdrawal requests.