Martin Casino - Вывод средств игрока задерживается.

Good day,

On May 23, 2026, I deposited €10,750 at Martin Casino and won approximately €62,000. I then fully verified my profile and initiated 17 withdrawal requests totaling €22,000. I was only able to withdraw between €1,000 and €2,000 per request. The website advertises withdrawals within 24 hours, or at the latest within 72 hours if further verification is required. These deadlines have now passed, support is not responding via email or live chat, and my requests remain "pending."

Can you help me?

Guten Tag,

ich habe am 23.05.2026 10750€ bei Martin Casino eingezahlt und damit ca 62000€ gewonnen. Habe dann mein Profil vollständig verifiziert und 17 Auszahlungsanfragen über insgesamt 22000€ gestartet. Konnte immer nur zwischen 1000-2000€ pro Anfrage machen. Die Website wirbt mit Auszahlung innerhalb von 24h. Spätestens jedoch nach 72h falls mehr geprüft werden muss. Mittlerweile sind diese abgelaufen, der Support reagiert weder per Mail noch per Live Chat und meine Anfragen stehen weiterhin bei „ausstehend"

Können sie mir helfen?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Sepp089,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The problem is that my withdrawals haven't been processed at all yet. They haven't been approved. The status has been "pending" for days.

Das Problem ist aber, dass meine Auszahlung bisher gar nicht bearbeitet wurden. Sie wurden also noch nicht genehmigt. Seit Tagen ist der Status „anstehend"

Dear Sepp089,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Sepp089,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru