Martin Casino - Вывод средств игрока задерживается из-за несправедливых требований к ставкам.

Hello, I wagered the registration bonus and even had over €200, but the maximum winnings were €50. I fully verified my account. Now they're telling me to deposit as much as I have in my account, i.e. €47, and wager it 3 times.

It's okay if you have to make the minimum deposit, but as much as you have?

No other casino offers this. It's a rip-off.

You earn a long bonus with a 45x wagering requirement just to get ripped off like that.

Maybe you can help me with this.

Also inform the other players so they don't fall for the same scam.

Attached is a screenshot.

Hallo, ich habe den Bonus für die Registrierung umgesetzt und hatte sogar über 200 Euro aber der maximal gewinn war am Ende 50 Euro. Ich habe das Konto komplett verifiziert. Jetzt sagen Sie, ich soll so viel, wie viel ich auf dem Konto habe, also 47 Euro einzahlen und 3x umsetzen.

Ist ja ok, wenn man die Mindesteinzahlung tätigen muss, aber so viel, wie man hat?

Das gibt's bei keinem anderen Casino. Das ist doch Abzocke.

Man erspielt doch extra einen langen bonus mit 45x umsatzbedingung, um so verarscht zu werden.

Vielleicht können Sie mir hierbei helfen.

Informieren Sie auch die anderen Spieler, dass sie nicht auf die selbe Masche reinfallen.

Anbei ein Screenshot.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify which bonus you played with? If possible, please post a link or promo code you used to activate the offer here in this thread.
• Have you already made any successful deposits?

Additionally, if there is any other relevant communication between you and the casino, please forward it to [email protected]. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Thank you for your patience, and stay safe.

Hello,

I played with the registration bonus, so no deposit was required.

On this page:

https://casino.online/at/bonus/ohne-einzahlung/

With the promo code: PLAYCOOL

When I wagered the bonus and converted it into real money, I verified myself and the chat confirmed that everything was OK.

One day later, the message came that the administration had decided that they could deposit as much as they had in their account and wager it three times. So, in this case, €47. It's clear that they just don't want you to withdraw.

I am registered at many other casinos and there you have to make a minimum deposit and wager.

So it really seems to be a rip-off casino.

Thank you in advance for your support.

Hallo,

Ich habe mit dem Bonus für die Registrierung gespielt, also ohne Einzahlung.

Auf dieser Seite:

https://casino.online/at/bonus/ohne-einzahlung/

Mit dem Promocode: PLAYCOOL

Als ich den Bonus umgesetzt habe und es in echtgeld verwandelt habe, habe ich mich verifiziert und der Chat hat bestätigt, dass alles passt.

1 Tag später kam die Nachricht, die Verwaltung hat entschieden, dass sie so viel einzahlen, wie viel sie auf dem Konto haben und 3x umsetzen. Also in dem Fall 47 Euro. Es ist klar, dass sie nur nicht wollen, dass man auszahlt.

Ich bin bei sehr vielen anderen Casinos registriert und da ist es ja so, dass man eine Mindesteinzahlung tätigen muss und umsetzen muss.

Also es scheint wirklich ein Abzock-Casino zu sein.

Danke im Voraus für Ihre Unterstützung.

Hello,

Have you been able to resolve the problem with the casino in the meantime?

Thank you.

Hallo,

Konnten Sie inzwischen das Problem mit dem Casino lösen?

Vielen Dank.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you Samed98 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Martin Casino for their help in resolving this complaint. We would like to know what the issue is with the withdrawal and what we can do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello, dear player and Casino Guru representatives!

We’ve carefully reviewed your case and understand your concern regarding the withdrawal conditions after using the bonus.

In case of a repeated use of no-deposit cumulative bonuses on the Company’s sites (GALAKTIKA N.V., Carrer N.V.) without making a cash deposit in the interval between using bonuses, the Casino reserves the right to ask the user to make a deposit equal to the wagered bonus funds on their balance at the time the withdrawal request is submitted (not less than 10 EUR), and to wager the deposit three times. If the user refuses to make a deposit, all received no-deposit cumulative bonuses and all related winnings shall be deemed void. 

Best regards,

Martin Casino

But I was told to deposit as much as I had in my account. Not the minimum deposit of 10 euros, but in this case 47. I sent them a screenshot.

Mir wurde aber gesagt, ich soll so viel einzahlen, wie ich auf dem Konto habe. Also nicht die Mindesteinzahlung von 10 Euro, sondern in dem Fall 47. Habe ihnen ja ein Screenshot gesendet.

I used the bonus once. People are being ripped off here. You meet the high wagering requirements, drop back to €50, and then you're supposed to deposit the same amount again?

Please warn other players here so that the same thing doesn't happen to them as happened to me.

Ich habe den Bonus einmalig benutzt. Sondern die Leute werden hier verarscht. Man erspielt die hohen Umsatzbedingungen, fällt auf 50 Euro zurück und soll dann das gleiche wieder einzahlen?

Bitte warnen Sie hier andere Spieler, damit ihnen nicht das gleiche passiert wie mir.

Thank you to both parties for the update.

Dear Martin Casino representative, Would it be possible to provide any evidence of repeated use of no-deposit cumulative bonuses on the Company’s sites? Additionally, are players informed in any way that all the casinos belong to the same owner/network and that this rule applies with a warning or a pop-up during the activation of the bonuses? You can forward any information to my email. ([email protected]) Thank you in advance for your cooperation!

Hello Peter! Evidence was sent to your Teams account.

Best regards,

Martin Casino

I'm registered at 100 other casinos and I've never seen this rule.

They're really trying to prevent players from cashing out. If I don't get my money, at least other players should be warned.

I haven't used the no-deposit bonus twice. I'm curious to see the proof.

Ich bin bei 100 anderen Casinos registriert und diese Regel habe ich noch nie erlebt.

Hier wird wirklich alles versucht, dem Spieler keine Auszahlung zu ermöglichen. Wenn ich mein Geld nicht bekomme, sollen hier zumindest andere Spieler gewarnt werden.

Ich habe den Bonus ohne Einzahlung nicht zwei mal genutzt. Bin gespannt auf den Beweis.

Dear Martin Casino representative, We believe this situation is unfair, as the player was not adequately informed about the casino's affiliation with a broader network. This information should be clearly disclosed before registration and gameplay, not revealed unexpectedly afterward. To prevent similar issues in the future, we recommend implementing a pop-up or notification during the registration process or when activating the no-deposit bonus.

Dear Samed98, the casino firmly stands by its decision regarding your case. Due to that reason, we have reached a decision to close your complaint as unresolved. This conclusion was made in light of the fact that we consider the casino’s actions to be Against our Fair Gambling Codex.

We fully understand that this outcome may not provide the resolution you were hoping for, and we truly regret any frustration or inconvenience this may cause. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

I am sorry I could not be of more help on this occasion.

Kind regards,

Peter