Mega.Bet Casino - Игрок заявляет о задержке выплат.

Good morning, I signed up to the mega555.bet website and decided to play as the site does not ask for verification of documents, I won €9000 and only €421 plus €125 came into my account, I made the rest of the winnings on April 24, 2026 via VISA method, that is, P2P transfers and I have not yet received the remaining amounts. The site has a maximum limit of €500 for each withdrawal but lets you withdraw the rest of the money.

The site doesn't allow me to contact customer support, nor do I have access to an email to get in touch, but they do have an App.

How can I talk to someone at this casino site?

Will I receive my winnings?

I can't get in touch with customer support, it won't let me enter that setting.

Can you help me?

Bom dia, inscrevi me no site mega555.bet e resolvi jogar sendo que o site nao pede verificação de documentos, ganhei 9000€ e entrou me na conta apenas 421€ mais 125€, fiz o restante valor ganho no dia 24 de abril de 2026 atraves de metodo VISA, ou seja, transferências P2P e ainda nao recebi os restantes valores. O site tem limite maximo de 500€ em cada levantamento mas deixa ter o restante dinheiro todo pendente para levantamento.

O site nao deixa ter contato de apoio ao cliente nem tenho acesso algum email para entrar em contacto mas têm App.

Como posso falar com alguém deste site de casino?

Sera que irei receber meus ganhos?

Nao consigo entrar em contacto com o apoio ao cliente, nao deixa aderir a essa definição.

Conseguem me ajudar?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear AndreDuarte10,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear AndreDuarte10,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear AndreDuarte10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru