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I urgently need help I have a withdrawal amount and I can't withdraw it in this casino there is no withdrawal method

I really need help please

Preciso urgentemente de ajuda tenho um valor para levantamento e não consigo levantar neste casino não há método levantamento

Preciso mesmo de ajuda por favor

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Dear Fofix_898ana,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please specify how many days ago was your withdrawal requested?
• Was your account, including the payment method, successfully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you.

Thank you in advance.

Best regards,

Attila

Good morning, I hope you can help me please

They tell me to wait 72 hours

They say my withdrawal requests are being processed

But there's no way of receiving them

Anyway

The only withdrawal methods

Is by master card

It has to be with the details of the ATM card

I hope you can help me

Because I've seen so many complaints about this casino

I hope you can help me please

Bom dia espero que me consigam ajudar por favor

Dizem para aguardar 72h

Dizem k os meus pedidos de levantamento estão a ser processados

Mas não há meio de receber

Enfim

Os únicos métodos de levantamento

E por master card

Tem que ser com os dados do cartão multibanco

Espero que me ajudem

Porque já vi tanta queixa deste casino

Espero me ajudarem por favor

My 3 withdrawals have been refunded to the gaming account

It means that they returned the money to my gaming account.

That the payment provider was having problems. Now I've tried a new request for a smaller amount of €200 and we'll see if they come up with any more excuses.

I hope that casino guru will help me because I really need this money and I have a total of 7000€.

Meus 3 saques foram reembolsados para a conta de jogo

Quer dizer que me devolveram o dinheiro para a conta de jogo

Que o fornecedor de pagamentos enfrentava problemas. Agora tentei novo pedido de menor valor de 200€ agora vamos ver se vão inventar mais desculpas

Espero que o casino guru me ajude que bem preciso deste dinheiro já tenho no total 7000€

Hello Fofix_898ana,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Fofix_898ana, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you please advise if you have been informed about any alternative method to withdraw your winnings?

· Have you completed the KYC verification?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation

Best regards,

Attila

Dear Fofix_898ana,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru