Mega Dice Casino - Аккаунт игрока был закрыт без причины.

I am seeking assistance to resolve a serious issue with my Mega Dice account. Below is the full situation:

I lost USD 30,000 on the platform.

I was given a free spin bonus, and with great difficulty, I built it up from USD 0.10 to USD 80.

However, I was told I could only withdraw if I reached USD 610, which is practically impossible. Despite my efforts, I could not meet this condition.

I attempted to raise my concern and complained, but instead of assistance, my account was blocked and deleted.

Because of the account suspension, I lost the chance to recover my funds. Had my account not been blocked, I would have deposited more and recovered all my losses. My gaming history shows that I always continue until I recover my funds. On a day when I lost USD 30,000, I would have spent whatever was necessary to reclaim it.

I registered through Telegram, so my email and nickname were automatically generated, and I do not recall them.

I participated in the slot tournament last weekend and received USD 30, which can help identify my account.

Refund Request:

I request a refund for the deposits made specifically between August 20 and August 21.

Refunds for any other dates are not necessary.

I expect the amount to be returned promptly for August 20–21 deposits only.

Requests:

Immediate investigation and explanation of why my account was blocked and deleted.

Clarification on why my withdrawal of USD 80 was denied under unreasonable conditions.

Refund of the specified deposits and fair compensation for the lost opportunity to recover funds.

This matter is urgent, and I expect your professional assistance to resolve it promptly.

Sincerely,

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mega Dice Casino.

Please note that playing with the mindset of chasing losses is a bad idea: https://casino.guru/how-to-gamble-safely#tip-4

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Could you please explain when you accepted the free spins bonus? Could you please share a link or a screenshot of the promotion with bonus conditions visible?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Stay safe.

Dear lkuuuuuuu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru

We’ve reopened this complaint at the request of the player. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Player's message:

"The bonus spins were credited to my account through a customer service representative, but I was not provided with any explanation. I played for approximately 10 days, and now my account is blocked, so I have no access to any information."

• Could you please explain how much you deposited between August 20th and 21st?
• Have you received any explanation from the casino since your first post regarding the closure of your account?
• Has the casino withheld any funds when your account was closed?

Looking forward to your reply.

Dear lkuuuuuuu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Tomas

Casino.Guru