Millioner Casino - Игрок еще не получил свой выигрыш.

Title: Withdrawal delayed over a week, no response from support

I am submitting a complaint regarding a delayed withdrawal at Millioner Casino.

My withdrawal of €80 has now been pending for over one week. The status remains "in processing" with no progress.

I have already:

Contacted support multiple times via email and live chat

Received only repeated generic responses such as "we are experiencing delays"

Recently, I am no longer receiving any replies at all

I am currently unable to access live chat

This is especially concerning because:

I have successfully received multiple withdrawals from this casino before

My account is fully verified and compliant with all requirements

There is no valid explanation for this delay or the complete lack of communication.

At this point, this situation appears to be deliberate stalling. I am requesting your assistance to resolve this issue and ensure that my withdrawal is processed.

I am willing to provide any additional information if needed.

I will update this complaint once the issue is resolved.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Kartal1903,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My withdrawal has now been pending for over 10 days with no progress. I am only receiving automated responses. I am seriously concerned that this payment is being deliberately delayed.

My withdrawal requests (total €340) have now been pending since April 19, which is over 10 days. I am only receiving automated responses and no real updates.

This is no longer a normal delay. I am seriously concerned that my payment is being deliberately withheld.

I request immediate intervention.

Dear Kartal1903,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Kartal1903,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla