MisterXvip Casino - Отказ игрока от участия в турнире отложен.

Good day,

I've been waiting for a withdrawal from Mr.Bet since March 30, 2026. I made my deposit using a virtual credit card from Klarna, which seems to have been a big mistake. They requested physical proof of the credit card, which isn't possible with a digital card, and I informed the casino of this. All my documents, such as transaction receipts or bank statements, were rejected on the grounds that the documents only show the cardholder's name and not the card number. Klarna can't issue such a document. I specifically asked the casino about alternatives, and they allowed me to take a picture of the data from the app with a second phone. I did this, but it was rejected again because it violates their standards, even though they had suggested it as a possible solution beforehand. I honestly don't know what to do anymore. Every two days, I'm given the same standard excuses when I try to upload documents/verify my account.

Guten Tag,

Ich warte seit dem 30.03.26 auf eine Auszahlung auf Mr.Bet. Ich habe meine Einzahlung mit einer virtuellen Kreditkarte von Klarna getätigt, was sich wohl als großer Fehler herausgestellt hat. Es wurden physische Nachweise der Kreditkarte verlangt, was allerdings bei einer digitalen Karte nicht möglich ist und dem Casino auch mitgeteilt wurde. Alle sämtliche Belege, wie Transaktionsbelege oder Kontoauszüge wurden abgelehnt mit der Begründung, dass lediglich der Karteninhaber auf den Dokumenten zu sehen sind und nicht noch zusätzlich die Kartennummer. So ein gewünschtes Dokument kann Klarna nicht ausstellen. Ich habe gezielt nach Alternativen beim Casino gefragt und es wurde mir gewährt mit einem Zweithandy die Daten aus der App abzufotografieren. Gesagt getan, dies wurde abermals abgelehnt, da es gegen Ihre Standards verstößt obwohl sie mir das Vorab als mögliche Lösung vorgeschlagen haben. Ich weiß ehrlich nicht mehr wie ich hier weiterkommen soll. Im Zwei Tages Rhythmus werde ich beim Dokumentenupload/ der Verifizierung mit Standardfloskeln vertröstet.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Rick_90,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• What alternative verification documents have you attempted to upload, if any?
• Have you kept a record of all correspondence with the casino regarding this issue?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Petra

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Rick_90,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petra