MonsterWin Casino - Аккаунт игрока был закрыт без причины.

Good morning friends

I would really appreciate your help, because my account was blocked unfairly where I did not break any rules of the casino, they simply blocked me for no reason, closed my account and stole my winnings.

Bom dia amigos

gostaria muito da ajuda de vocês ,pois minha conta foi bloqueada de forma injusta onde eu não infringe nenhuma regra do cassino ,simplesmente me bloquearam sem motivo algum,encerraram a minha conta e roubaram os meus ganhos .

Dear Erico395,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

Good morning my friends

*my bets were placed on sports betting on soccer and -E-basketball

*no verification of my account was requested

*I have not accumulated any bonuses, I have not used any bonuses

Bom dia meus amigos

*minhas apostas foram feitas em apostas esportivas em futebol e em -E-basquete

*não foi pedida nenhuma verificação da minha conta

*não acumulei nenhum bônus ,não ultiluzei nenhum bonus

Good morning my friends

*my bets were placed on sports betting on soccer and -E-basketball

*no verification of my account was requested

*I have not accumulated any bonuses, I have not used any bonuses

Bom dia meus amigos

*minhas apostas foram feitas em apostas esportivas em futebol e em -E-basquete

*não foi pedida nenhuma verificação da minha conta

*não acumulei nenhum bônus ,não ultiluzei nenhum bonus

Good morning my friends a withdrawal that was pending they paid yesterday in the amount of 934.00 ,the account is still blocked there with a balance of 600.00 that I wanted them to pay this balance also that is in the game account ,in advance I thank you for all your help ,congratulations for the excellent work 🙏🙏🙏

Bom dia meus amigos um saque que estava pendente eles pagaram ontem no valor de 934,00 ,a conta continua bloqueada lá com um saldo de 600,00 que queria que eles pagassem esse saldo também que estar na conta de jogo,desde já agradeço toda a ajuda de vocês ,parabéns pelo excelente trabalho 🙏🙏🙏

Dear All,

Please be informed that your account is active. You simply need to request the withdrawal on our website, and we will process it according to our standard time frame.

Kindest regards,

MonsterWin

Good afternoon friends, I've just logged into my account and it's still locked, as I've attached a screenshot of the initial screen, which means it hasn't been unlocked.

Boa tarde amigos fui entrar agora na minha conta e continua bloqueada como segui em anexo o print da tela inicial ou seja não foi desbloqueada não .

Dear Erico,

Thank you for sending the screenshot.

I will investigate this issue further and get back to you as soon as possible.

Kindest Regards,

MonsterWin

Good morning, I hope that this problem will be resolved as soon as possible. Thank you in advance for your attention and I hope that you will resolve this problem soon.

Bom dia espero a resolução desse problema o mais rápido possível,desde já agradeço pela atenção e espero brevemente que vocês resolvam esse problema

Dear MonsterWin Casino,

thank you for your reply.

Dear Erico395,

thank you for your messages.

Has there been any update, please?

Is your account fully accessible?

Looking forward to your reply,

Katarina

Good afternoon

i still can't access my account it's still blocked

Boa tarde

ainda não consigo acessar a minha conta continua ainda bloqueada

Dear Erico395,

thank you for your message.

Dear MonsterWin,

is there any update in your investigation, please?

good

my account is still blocked ok

bom

dia minha conta ainda continua bloqueada ok

Dear all,

We would like to inform that due to administrative decision, the account will not be reopened.

However, once the verification is concluded, we can proceed with payment of the active balance of 600 BRL.

Kindest Regards,

Monster Win

Good afternoon how do I do this check then ?????

Boa tarde como faço para fazer essa verificação então ?????

Dear MonsterWin,

thank you for your message and update.

Erico395,

has your account been verified, please?

Good morning I have already sent all the documentation requested in the email

I am waiting for the verification of my account and the payment by them of the remaining balance in the account.

Bom dia já mandei toda a documentação solicitada no email

deles no suporte estou aguardando a verificação da minha conta e o pagamento por parte deles do saldo restante que ficou na conta

Dear Erico395,

thank you for your message and update.

Dear MonsterWin,

is there any new development, please?

Dear all,

Please note we have sent an email today regarding the documentation needed.

Kindest Regards,

Monster Win

Good evening, I have already sent all the documentation to verify my account and so far there has been no reply and the payment has not been processed by the casino.

Boa noite já enviei toda a documentação para ser feita a verificação da minha conta e até agora não foi dado resposta e o pagamento não foi processado do cassino

Dear Monster Win Casino,

thank you for your message.

Dear player,

thank you for the information provided.

Has there been any progress regarding this case, please?

Have your documents been approved by the casino?

Looking forward to your reply,

Katarina

Good morning I sent all the documentation but they haven't given me any feedback as to whether the documentation has been approved or not, and they haven't processed the withdrawal yet, I would like to know if they have any position on the documentation.

Bom dia mandei toda a documentação mais eles não me deram nenhum retorno se a documentação foi aprovada ou não ,e também ao processou o saque ainda não ,queria saber deles alguma posição sobre a documentação

print I sent all the documentation several days ago and they have not given me any feedback yet whether they accepted it or not, whether they checked it or not, and my payment has still been made.

print mande toda a documentação a vários dias e eles não me deram nenhum retorno ainda se aceitaram ou não ,se verificaram ou não ,e ainda foi feito o meu pagamento

Dear player,

thank you for the update.

Dear Monster Win Casino,

have you received the requested documents?

Is there any progress in this complaint, please?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Erico395,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina