MonsterWin Casino - Вывод средств игрока задерживается.

Hello Casino Guru.

I played at Monsterwin and won €350. I requested a withdrawal on August 24, 2026, but nothing has been processed yet. I've been waiting for twice as many business days, but still nothing is happening. Could you please help me? It's only €350, not a million.

I also contacted support, but I always get the same answer.

Regards, Aldin

Hallo Casinoguru.

Ich habe bei Monsterwin gespielt und einen Gewinn von 350€ erzielt. Ich habe den Gewinn am 24.8.26 gegeben zum auszahlen es ist noch immer nichts bearbeitet. Habe mich auch gehalten mittlerweile doppelt so viele Werktage aber es passiert noch immer nichts. Könntets ihr mir bitte da helfen. Es geht um 350€ und keine Million.

Ich habe auch mit dem Support geschrieben dort kommt immer nur die gleich Antwort.

Lg Aldin

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Dear Aldin91,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

According to the website, I don't need to verify my identity; everything is fine as it is. I've also read several complaints here from people who had the exact same problem and waited over 14 days with no response.

Laut der Webseite muss ich mich nicht verifizieren es passt alles so wie es ist. Habe auch mehrere Beschwerden auch bei euch gelesen das sie genau das selbe Problem hatten. und auch über 14 tage gewartet haben und nichts passiert ist

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Aldin91,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean