Mr. Thrills Casino - В настоящее время вывод средств игроком задерживается.

You withdrew on 20 Nov

They said it could take 7 – 21 working days

Working days usually exclude weekends and UK holidays

If you count from 20 Nov:

– 7 working days ≈ beginning of Dec

– 21 working days ≈ mid-December

18 Dec is around the end of that 21-working-day window, so that estimate matches what they told you.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share a screenshot of your pending payout, with the status visible? Post it here or send the information to my email at [email protected]

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

The casino continues to provide the same generic response stating the withdrawal is "being processed" due to high demand or security checks. No new information, approval status, or payment date has been provided. The withdrawal remains pending after more than 22 working days.

Thanks for your reply.

Kindly provide evidence of the incident, such as a screenshot of your pending payout and your recent communication with the casino.

Share screenshots here or submit the information to my email at [email protected]

Thanks in advance for your cooperation.

Hello Pepe246,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru