Mr. Thrills Casino - Вывод средств игрока задерживается.

Despite several attempts of emailing them I just get no reply. Live chat doesn’t work they are saying 7-21 days which it states 24-48 hours on there website, just won’t release winnings and ignoring every email.

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Dear Tt13,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

It’s all been verified and I’ve waited long enough they are just ignoring all emails and blocked me from online chat

Dear Tt13,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No I haven’t recieveed anything from them

Dear Tt13, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

No first time I’ve requested a withdrawal kyc all passed with bonus but passed wagering requirements casino I have sent screenshots to email

Dear Tt13,

Thank you for your message.

Unfortunately, I have not received your email. Could you please resend it to [email protected]?

Thank you in advance for your cooperation.

Karla

I have sent them

Hello,

Could you please confirm whether your activity was related to sports betting?

Thank you.

Karla