MrPunter Casino - Игрок обеспокоен возможными проблемами с аккаунтом.

Good evening!

Everything is fine with the casino so far, I just have already requested two withdrawals of €500 and I want to request a third withdrawal.

I read a lot of complaints about account closures, delayed withdrawals and demands for documents without mentioning that KYC is required initially.

So I have some insecurity as I have put quite a bit of money into Mrpunter

Thank you for your understanding.

Καλησπέρα σας!

Όλα καλά με το καζινο μέχρι στιγμής απλά έχω ήδη αιτηθεί δύο αναλήψεις των 500€ και θέλω να αιτηθω και τρίτη ανάληψη

Διαβάζω πολλά παράπονα για κλεισίματα λογαριασμών καθυστερημένες αναλήψεις και απαιτήσεις για έγγραφα χωρίς να αναφέρεται ότι απαιτείται KYC αρχικώς

Οπότε έχω κάποια ανασφάλεια καθώς έχω βάλει αρκετά χρήματα στο Mrpunter

Σας ευχαριστώ για τη κατανόηση

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

The first one 05/08, the second one 06/08 and I will apply for another one today.

No, I have not made a successful withdrawal.

Η πρώτη 05/08 η δεύτερη 06/08 και θα αιτηθω άλλη μια σήμερα

Όχι δεν έχω κάνει επιτυχημένη ανάληψη

Thank you for your reply. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tsergis23,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina