MrPunter Casino - Отказ игрока от участия в турнире отложен.

Hello, unfortunately I have the problem that they are not paying me my money and I have repeatedly been told that the payment will be made soon after multiple requests.

Hallo leider habe ich das Problem das sie mir mein Geld nich auszahlen und ich auf mehrfacher anfrage immer wieder vertröstet wurde das es bald zu Auszahlung kommt.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for KYC?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Did you accumulate these winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika